Shipping policy

Shipping Policy

Last Updated: June 25, 2026

Thank you for shopping with UnderShape. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales, festivals, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping is available on eligible orders as displayed on our website.

  • If shipping charges apply, they will be clearly shown during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

You can use the tracking number to monitor the status of your shipment.

Cash on Delivery (COD)

Cash on Delivery may be available for selected PIN codes.

UnderShape reserves the right to disable COD for certain locations or orders based on operational requirements.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

UnderShape is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

Delayed Deliveries

While we work with reliable courier partners, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • High order volumes

  • Courier network disruptions

We appreciate your patience in such situations and will assist you in tracking your shipment.

Damaged Packages

If your package appears damaged at the time of delivery:

  • Take clear photographs before opening the package.

  • Record an unboxing video.

  • Contact our customer support within 48 hours of delivery.

Claims submitted without an unboxing video may not be eligible for replacement or refund.

International Shipping

Currently, UnderShape ships only within India.

We do not offer international shipping at this time.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support through the Contact Us page on our website.

Thank you for choosing UnderShape. We appreciate your trust and look forward to serving you.