Refund policy

Return & Refund Policy

Last Updated: June 25, 2026

At UnderShape, customer satisfaction is our priority. We strive to provide premium-quality shapewear and innerwear products. Please read our Return & Refund Policy carefully before placing your order.

Returns

Due to hygiene and safety reasons, shapewear, innerwear, and intimate wear products are non-returnable and non-refundable once delivered, except in the following situations:

  • You received the wrong product.

  • The product is damaged during transit.

  • The product has a manufacturing defect.

  • You received an incomplete order.

To be eligible for a replacement or refund, you must notify us within 48 hours of delivery.

How to Raise a Return Request

To request a return or replacement, please email our customer support with:

  • Your Order Number

  • Registered Mobile Number

  • Clear photos of the product

  • An unboxing video (mandatory for damaged, missing, or incorrect items)

Requests submitted after 48 hours of delivery may not be accepted.

Eligibility

Your request will be approved only if:

  • The product is unused and unwashed.

  • Original tags and packaging are intact.

  • The item is in its original condition.

  • Proof of purchase is provided.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges on:

  • Shapewear

  • Bodysuits

  • Innerwear

  • Panties

  • Briefs

  • Bras

  • Compression garments

  • Products purchased during clearance or special sale events (unless damaged or incorrect)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.

  2. Share your order number, photos, and an unboxing video.

  3. Our team will verify the issue.

  4. If approved, we will arrange a replacement or issue a refund.

Refund Process

Once your request is approved and the returned item passes inspection:

  • Prepaid Orders: Refunds will be processed to the original payment method within 5–7 business days.

  • Cash on Delivery (COD) Orders: Refunds will be made via bank transfer or UPI within 5–7 business days after receiving your bank details.

Please note that banks and payment providers may take additional time to reflect the refund.

Exchange Policy

We offer exchanges only for:

  • Wrong size received (subject to stock availability)

  • Damaged or defective products

  • Incorrect product delivered

Exchange requests must be made within 48 hours of delivery.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Refund Exceptions

Refunds will not be issued for:

  • Change of mind

  • Incorrect size ordered by the customer

  • Color preference

  • Products showing signs of use, washing, or damage caused after delivery

  • Requests made after the specified return window

Contact Us

For any questions regarding returns or refunds, please contact our customer support through the Contact Us page on UnderShape.

We aim to resolve all genuine concerns as quickly as possible and appreciate your trust in UnderShape.